Privacy Policy.

1. Information we collect

We collect only the information necessary to process your order and communicate with you. Specifically:

• Contact information — name, email address, phone number, and company (if provided).
• Billing information — country, address, city, state or region, and ZIP code. Payment card details are never stored on our servers and are processed directly by PayPal or Stripe.
• Project information — any notes, briefs, or files you share with us during a project.
• Usage information — anonymised analytics about how visitors use our website (page views, device type, approximate location by country).

We do not collect sensitive personal data such as government identification numbers, health information, or biometric data.

2. How we use your information

We use the information we collect to:

• Process and deliver your order, including sending confirmation and project-related emails.
• Communicate with you about your project, answer questions, and provide customer support.
• Send occasional updates about our services and studio news (only if you opt in to our newsletter).
• Improve our website, services, and customer experience through anonymised analytics.
• Comply with legal obligations, such as tax record-keeping and fraud prevention.

We never sell, rent, or trade your personal information to third parties for marketing purposes.

3. When we share information

We share your information only with trusted service providers necessary to run our business:

• PayPal and Stripe — to process payments securely. Their privacy policies apply to payment data.
• Email service providers — to send order confirmations, project updates, and newsletters.
• Analytics providers — anonymised data only, to help us understand website traffic.
• Legal authorities — only when required by law or to protect the rights and safety of our users.

All third-party providers are contractually required to keep your data confidential and to use it only for the purpose for which it was shared.

4. Cookies and tracking

We use cookies for two purposes:

• Essential cookies — to keep your shopping cart working across pages. These cannot be disabled without breaking the site.
• Analytics cookies — anonymised data about how visitors use our site. You can decline these via the cookie banner or your browser settings.

For full details, please see our Cookie Policy. You can control cookies through your browser settings at any time.

5. Data storage and security

Your data is stored on secure servers located in the United States and the European Union. We use industry-standard security measures including HTTPS encryption, access controls, and regular security reviews.

We retain your personal information only as long as necessary for the purposes described in this policy. Order records are kept for a minimum of 5 years to comply with tax regulations. You can request deletion of non-essential data at any time.

6. Your rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct any inaccurate or incomplete information.
• Deletion — request that we delete your personal data (subject to legal retention requirements).
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing of your data for marketing purposes.

To exercise any of these rights, send us an email at luzmardiaz@pictasso.art. We will respond within 30 days.

7. Children's privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective" date at the top of this page always shows the current version. We will notify you by email if we make material changes that affect how we handle your data.

Continued use of our services after changes take effect constitutes acceptance of the updated policy.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

• Email: luzmardiaz@pictasso.art
• Phone: 863-282-4775
• Website: pictasso.art